Last Updated: 03-September-2023
1. Introduction
At Best Stringer Worldwide (BSW), we are committed to protecting the privacy and security of our website visitors, certification program participants, and all individuals who interact with our services. This comprehensive privacy policy outlines our practices regarding the collection, use, storage, and protection of your personal information when you use our website www.beststringer.com or participate in any of our certification programs, including but not limited to tennis stringing certification, badminton stringing certification, and squash stringing certification.
We recognize the importance of your personal information and are dedicated to maintaining its confidentiality. This policy is designed to help you understand how we handle your data and to inform you of your rights regarding your personal information.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for our certification programs
- Create an account on our website
- Submit an application for any of our courses
- Contact us with inquiries or feedback
- Subscribe to our newsletter
- Participate in surveys or promotional events
- Submit testimonials or reviews
This information may include:
- Personal identification information (name, date of birth, government-issued ID numbers)
- Contact information (email address, phone number, mailing address)
- Professional information (employment history, certifications, areas of expertise)
- Educational background
- Payment information (credit card details, bank account information)
- Preferences and interests related to racquet sports and stringing
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and usage of our site. This may include:
- IP address
- Browser type and version
- Operating system
- Time zone setting and location
- Pages viewed and how you navigate our website
- Information about how you use our services
2.3 Information from Third Parties
In some cases, we may receive information about you from third parties, such as:
- Other certification bodies or educational institutions
- Professional references you provide
- Publicly available sources
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Providing and Improving Our Services
- To deliver our certification programs (tennis stringing certification, badminton stringing certification, squash stringing certification)
- To process and manage your account
- To respond to your inquiries and provide customer support
- To personalize your experience on our website
- To improve our educational services and develop new offerings
- To analyze the effectiveness of our programs and website
3.2 Communication
- To send you important information about your certification or account
- To provide you with updates about our programs, services, and industry developments
- To send newsletters and marketing communications (with your consent)
- To invite you to participate in surveys or provide feedback
3.3 Legal and Security Purposes
- To comply with legal obligations
- To enforce our terms of service
- To detect, prevent, and address technical issues or fraudulent activities
- To protect the rights, property, or safety of BSW, our users, or others
4. Data Protection and Security Measures
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data both in transit and at rest
- Regular security audits and vulnerability assessments
- Strict access controls and authentication procedures for our staff
- Secure server protocols and firewalls
- Regular backups to prevent data loss
- Employee training on data protection and privacy best practices
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
6. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
6.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These providers are contractually obligated to protect your information and may not use it for any purpose other than to provide the contracted services.
6.2 Business Transfers
If BSW is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
6.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information (subject to certain exceptions)
- The right to object to processing of your information
- The right to request restriction of processing
- The right to data portability
To exercise any of these rights, please contact us using the information provided at the end of this policy.
8. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to register, login, or access certain parts or make full use of the website.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by BSW. This privacy policy only applies to our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
11. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Your Country] and choose to provide information to us, please note that we transfer the data to [Your Country] and process it there.
12. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this privacy policy periodically for any changes.
13. Contact Us
If you have any questions about this privacy policy or our practices, please contact us at:
Best Stringer Worldwide
Email: feedback@beststringer.com
Phone: +60 1652 71599
Address: G-3, No 3 Jalan Melati 3, PV6 Platinum Hill Condo, Taman, Melati Utama, 53100, Wilayah Persekutuan Kuala Lumpur
By using our website or participating in our certification programs (including tennis stringing certification, badminton stringing certification, and squash stringing certification), you acknowledge that you have read and understood this privacy policy and agree to its terms.
